Information regarding the Telecommunicator position

Job Title: Telecommunicator
Job Code: NU813

Job Description: The City of Conway is accepting resumes for the position of Telecommunicator working in the Conway Emergency Operations Center.

Civil Service: No
Posted On: Oct. 16, 2018
Category: Administrative
Department: Police
Shift: All
Job Type: Full Time
Education: High School or GED
Hourly Rate: $14.74
Background Investigation: Yes
Arkansas DL Required: Yes
CDL Required: No

Preferred Skills:

Duties include handling high stress emergency 911 calls and dispatching the appropriate police, fire and animal welfare units .

Experience with Computer Aided Dispatch (CAD) and Arkansas Crime Information Center certification is a plus.

Salary for the Telecommunicator position is $30,650 per year. Previous work experience as a dispatcher and previous Police/Fire/EMS experience is preferred, but not required. A background investigation will be conducted before employment can begin. If qualified and interested please send a completed application and resume with salary history to: Human Resource Department, City of Conway, 1201 Oak Street, Conway, AR 72032: Fax: (501) 358-6325. e-mail: Resumes will be accepted until position is filled. Resumes without salary history will not be considered.

Required Skills:

Requirements are:

  • High School diploma or GED.
  • One year multi-line telephone experience.
  • One year customer service experience or experience working with the public.
  • One year data entry or on the job computer experience
  • Must be able to type no less than 25 WPM at a minimum 80% accuracy as measured by Criticall Dispatching Software.
  • Must have experience with Microsoft Office (Word, Excel, Outlook).
  • Able to perform several mission critical tasks simultaneously and accurately.
  • Able to effectively and quickly make critical decisions and exercise good judgment.
  • Able to understand and independently apply complex information to a variety of circumstances.
  • Must have valid AR driver’s license & clean driving record.
  • No felony convictions
  • Must be able to achieve certification through Arkansas Crime Information Center.
  • Must be able to remain calm and think clearly in stressful situations.
  • Must be willing to work days, nights, weekends, and holidays on a rotating 12 hour shift.

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